AUSTRALIA WIDE SHIPPING FLAT RATES

Orders over $100: Free Standard tracked shipping using Australia Post, Couriers Please or Fastway

Orders under $100: $9.50 Standard tracked shipping flat rate using Australia Post, Couriers Please or Fastway

Express shipping option: $12.95 Flat rate using Australia Post Express Post services

INTERNATIONAL SHIPPING FLAT RATES

Orders over $300 AUD: Free standard tracked shipping using Australia Post International

Orders under 1KG for Singapore, Russia and Kazakhstan: $15 AUD Standard tracked shipping flat rate using Australia Post

Orders under 2KG: $15 AUD Standard tracked shipping flat rate using Australia Post

Orders over 2KG: $25 AUD Express tracked shipping flat rate using Australia Post

ESTIMATED SHIPPING & DELIVERY TIMEFRAMES

Australian orders

*The timetable above is a guideline only. Any dates given for delivery are a guide only.

*Should you require your order urgently or by a certain date we recommend that you select the Australia Post Express Post at the time of checkout or send our Customer Experience Team an email within 24 hours of your order being processed to advise of the urgency so we can do our best to prioritise your order in the queue.

*If you are not happy with Australia Post, Couriers Please or Fastway’s postal system or their service we welcome you to send this feedback through to complaints@morlife.com so we can address this with them in our regular partner to partner meetings.

ESTIMATED SHIPPING & DELIVERY TIMEFRAMES

International orders

All International orders are shipped with Australia Post to the destination country and then onforwarded to that countries local courier service. The tracking number provided to you at the time of shipment is your global tracking number and can be tracked on www.australiapost.com.au throughout the entire time of transit.

To view the estimated delivery times for international orders please visit the following link and enter ‘Arundel 4214 Australia’ as the ‘’From Suburb’ https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please note that the estimated delivery time between Australia and other countries excludes any hold time in Customs and may be subject to delay due to causes outside of Morlife’s control. Delays may occur in overseas shipments due to regulations, postal services and systems of different countries or unforeseen natural events. Morlife has no control over nor will be responsible for any such delays or for loss / damage occasioned to the goods whilst it is in transit.

Morlife will not be held liable for the costs of any import taxes or customs fees. Please review the import regulations and restrictions of your country before placing an order with Morlife.

DELIVERY ADDRESSES

It is the customer’s responsibility to ensure that the correct delivery address and contact information is entered at the time of purchase. If incorrect details were supplied, please email or phone us within 24 hours of placing your order so we can attempt to rectify before your order is processed through to our Despatch Department.

Please note that if your order has left our Despatch Department and has been collected by the courier it is then the courier’s responsibility to deliver your order to the shipping address on the shipping label. Should this address be incorrect, the customer will need to call the courier, quote their tracking number and attempt to change the address with the courier, please be aware that for some couriers this can incur a fee to do so, of which Morlife will not be responsible for. 

The above policy also includes payment with automated apps such as PayPal, Google Pay and Apple Pay.

ORDERS SENT WITH AUSTRALIA POST: If your order has been sent with Australia Post, you will have the ability to download the Australia Post App on your mobile phone or iPad, enter the order tracking number and adjust the shipping address.

Please note that Couriers Please and Fastway do not have such services. They will need to be contacted via phone or email.

RETURNS POLICY

We value our customers and we will always endeavour to do our very best to satisfy our customers provided the issues are reasonable and within our control.

DAMAGED / EXPIRED PRODUCTS

We are more than happy to accept the return of any product which is damaged, expired or does not match the description of what you ordered. We ask that you please inspect the parcel before signing with the courier should any damage have occurred in transit.

If your product is damaged, expired or does not match the description of what you ordered please contact our Customer Experience Team on directsales@morlife.com within 48 hours of receiving your goods and provide photo verification of all of the products received as well as the Tax Invoice which was placed in with your order.

Our Team will review your enquiry and confirm if your return, exchange or refund has been accepted. Thank you for your understanding and patience whilst we work together to provide a solution for your experience. 

CHANGE OF MIND

We are unable to refund or exchange a product due to change of mind. Please ensure that you are purchasing the correct product at the time of ordering.

If for any reason you realise after placing your order that you may have chosen the incorrect product, please contact our Customer Experience Team on directsales@morlife.com immediately.

Due to system limitations and the high volume of orders that we process, we are unable to give a store credit, swap products or flavours once an order has been made. We can however, cancel and refund and item/s if your order has not left our Despatch Department yet.

Our company is committed to providing a high-quality standard of products and service. We have HACCP and 1SO 9002 certification and must adhere to and maintain at all times the highest levels of food safety, cleanliness, quality assurance and control in all areas of our warehouse. 

Therefore, the following conditions are not eligible for refunds or exchanges:

• If claims for defective products are not made within 48 hours after receipt of goods.
• The products have been opened or the customer has sampled and does not enjoy or does not want the products anymore.
• The customer changes their mind, has made an error in their order or an error with their delivery address and contact information.
• The delivery of a customer’s order has taken longer than expected to arrive and the customer has decided that they do not wish to receive the order anymore.
• If there is a sudden change of price. Prices on our website are subject to change without prior notice due to the dollar fluctuation with exchange rates as well as ad hoc sales and promotions.
• The customer’s order has been returned to sender by the courier and the customer has not made contact back to us within the required 1 week time frame.
• The customers order has been returned to sender by the courier and the product has taken longer than 2 weeks to be returned to us.