Frequently Asked Questions

Morlife sources its raw materials from locations all over the world, including within Australia from local suppliers.

For any particular ingredient, we often source from different suppliers from time to time depending on price, availability and seasonal variation. This means we do not have a fixed country of origin for any one ingredient.

We take every step to ensure consistent, high-quality raw materials by adhering to HACCP food safety protocols and ISO 9001:2015 quality management standards, alongside Australian standards and regulations.

HACCP is a globally recognised food safety program that establishes rigorous systems and procedures to minimise or eliminate potential risks, ensuring the highest standards of food safety.

Additionally, all certified organic products are certified in Australia by ACO Certification Limited (ACO), formerly known as Australian Certified Organic. As Australia’s largest certifier for organic and biodynamic produce, this certification ensures compliance with both national and international organic standards, allowing for complete traceability of all organic ingredients back to their origin.

If you have additional questions please email customerservice@morlife.com

Morlife products can be purchased:

- Online at www.morlife.com

- Woolworths

- Coles

- Costco

- Select health food stores

Please be advised that each store may have a different range of products.

The complete Morlife product range is only available on our website or at our showroom which is located at 32 Technology Drive, Arundel, QLD 4214.

View our health food store locator here.

Visit our website Store Locator HERE

If you follow the link above, it will take you to our online website Store Locator.

You can enter your postcode or suburb to see which retailers are close to you that stock Morlife products.

You can also find our store locator by scrolling to the bottom of our website home page and select the “Find a Retailer” button.

Please Note: we highly suggest that you call any stores first before visiting to make sure they have the product you are after as we cannot see their stock levels.

View our full Shipping & Returns Policy HERE

We're so sorry to hear you’ve been having issues accessing your account. Let’s get this resolved for you as soon as possible!

Firstly, we need to ensure you have officially set up an account with us in the past. Please Note: any order confirmation and shipping confirmation emails you receive are purely transactional emails that you automatically receive without needing an account. This will be why any reset password link you have attempted to trigger does not come through to your email. 

Please email directsales@morlife.com to request to be resent an account activation link for your new account with us. If you do not receive this, please check your Junk and Spam folders.

Once you have clicked on the link inside the 'Activate your account' email and your account is activated, you should be able to set your password and log in. 

This following document sets forth the Privacy Policy for the Morlife Pty Ltd website, http://www.morlife.com/.

Morlife Pty Ltd is committed to providing you with the best possible customer service experience. Morlife Pty Ltd is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site, which can be viewed without providing personal information, however, for access to future Morlife Pty Ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Morlife Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site. We do not sell your personal information. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Morlife Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Contacting us

Morlife Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday - Friday: 8:00am - 5:00pm AEST.

Call: (07) 5571 7744

Post: Attn: Privacy Policy, Morlife Pty Ltd, 32 Technology Drive, Arundel, QLD, Australia, 4214

Email: customerservice@morlife.com

Morlife accepts VISA, MasterCard, PayPal and Afterpay.

All Morlife products are formulated in-house at our Head Office on Australia's Gold Coast by our resident team of research nutritionists, naturopaths, and food science technicians.

While most of our products would be safe to take during this time, extra caution needs to be taken while a woman is pregnant or breastfeeding.

There are some herbs that are definitely not suitable to be used throughout this period, so you should never assume that if a product is natural, it is safe.

We advise that if you are currently pregnant or breastfeeding, to always consult with your health professional before using a product you are unsure about.

Unfortunately, as a health food manufacturer, we are unable to give any medical advice about our products, or your specific situation.

We recommend if you have any questions or concerns, to consult your health care professional, naturopath or nutritionist.

Morlife has a wide range of products containing a variety of different ingredients.

The products within our Gluten Free category have been tested for gluten and are all 100% Gluten Free.

Morlife's herbal tea bag range does not have any gluten-containing ingredients; however these products have not been tested, so we cannot say with 100% certainty that they are gluten free.

You will receive an order confirmation email once your order has successfully been placed.

Please allow 24 - 48 hours for your order to be processed and packed.

As soon as your order is packed and ready to go, you will receive an email notification with your tracking information.

Please keep in mind, for some delivery services, your tracking can take up to 12 hours to reflect your parcel's journey.

We’re so sorry to hear that your order has been delayed.

We work hard alongside our delivery partners to meet a wide range of delivery options. Unfortunately, sometimes during this process, things can happen outside of ours and our delivery partners control which may cause delays in getting your order to you.

Due to this, we cannot guarantee delivery timeframes on any orders placed with Morlife.

If it's been more than 2 business days since your order was expected to arrive, please call the courier which your order has been sent with and quote your tracking number.

If you feel as if your enquiry with them has not been resolved, we are more than happy to assist you but please keep in mind that we are processing a high volume of orders each day and we cannot guarantee that we will be able to resolve the investigation same day.

We value our customers thoughts, feedback and experiences.

We would like to take this opportunity to welcome any form of feedback; this gives us important information about how we can better serve our customers, wholesale customers and business partners, and therefore how we can better service our service levels, internal processes and product quality. 

Occasionally we find that, as stock levels are constantly changing due to unforeseen delays from suppliers, sometimes our products may not be available.

We understand that you may find it disappointing when your favourite Morlife product is out of stock! Please know that we're actively working to restock this product as soon as possible and we are doing our very best to ensure that our website reflects current stock levels.

If you haven't already ordered:
Make sure you have selected the “email when available” button on the product on our website so that you are the first to be notified by email when the product is available/back in stock.

If you have already ordered: If this is the case, we will contact you via email so you can choose one of the following options:

1) Receive a refund on the particular product/s that are out of stock

or

2) Choose an alternate product to the same value

We are passionate about providing premium products at competitive prices. Prices can and do change regularly. All of our prices listed on our website are in Australian Dollars (AUD) and prices are inclusive of Goods and Services Tax (GST).

There is however, a currency converter on the top right-hand side of our website which you can use to select your currency.

In order to view the Rewards page, firstly ensure you are logged into your Morlife online account via our website. Login to your online account HERE

Once logged into your Morlife account, click on the Rewards Launcher (shown as the shopping bag icon at the bottom left hand side of the screen). 

This will open a window displaying information such as:

- How many 'Mor Points' you currently have

- Any rewards you have available to use

- Ways to earn more rewards points

- Ways to redeem your points

- A referral link to share with your friends

For further assistance, please email directsales@morlife.com

To support environmental sustainability, we’re no longer including scoops in our bags of Plantiful Protein.

Instead, we have updated our packaging to make the measurements clearer without needing to use a scoop.

If you need a reference for how to measure without a scoop, see as follows:

2 scoops are equivalent to 1/3 cup or 35 g.

We appreciate your support and understanding as we work towards a cleaner and greener Earth!

Oh no! We are so sorry to hear you have received a damaged product.

We always aim to pack our products carefully to prevent any damage, but unfortunately, issues can sometimes occur especially in the shipping stage.

If you have received a damaged product, please email directsales@morlife.com with the following information:

- Your order number

- Photos of the damaged product (clearly showing the damage)

- The best before date and batch information (found on the back of the bag at the bottom)

Including all of this information in your initial email aims to remove the back and forth emailing which will greatly assist us in resolving this issue as quickly as possible for you. Thank you!

Firstly, you will need to ensure your Morlife online account is activated. You should receive an email with an activation link to set a password when you sign up (please check Junk/Spam folders).

Please be mindful that creating a subscription does not automatically activate your Morlife online account - you will still need to sign up in order to access your subscription.  

Once you have activated your Morlife online account, you will need to log HERE

Once logged in, it will take you to a page with your order history. Under “Account Details” to the right of the page is a “MANAGE SUBSCRIPTION” button. This is where you can update your subscription from your end (frequency, quantity, change next order date, products, address, change payment details, pause order, skip order, cancel subscription etc).

If you need any further assistance, please email directsales@morlife.com

Absolutely! When checking out your online cart, there will be a 'Pickup' option in the shipping section.

Pick Up Times: Monday – Friday 8:00am-5:00pm AEST. 

Pick Up Address: 32 Technology Dr, Arundel, QLD 4214.

You will be emailed when your pickup is ready.

If you have chosen to pick up your order but need it to be shipped instead, please reach out to directsales@morlife.com or fill out our online Contact form HERE with your order number and shipping address.

Please Note: We do require a shipping fee so we will send you a secure payment link via email.

Unfortunately, any discounts or Mor Points Rewards vouchers are not able to be used with subscriptions orders as the subscription is already a form of discount.

If you would prefer to use a discount code or points voucher, you will need to make a seperate one-time online order.

Discounts cannot be used on collab ranges, bundles, accessories & gift cards.

Discounts cannot be used in conjunction with any other discounts/sales.

For more information, please visit Contract Manufacturing

Use this text to answer questions in as much detail as possible for your customers.

For more information, visit Shipping & Returns

If you are interested in becoming a wholesaler, please email directsales@morlife.com for more information.