Morlife sources its raw materials from locations all over the world, including within Australia from local suppliers. For any particular ingredient we often source from different suppliers from time to time depending price, availability and seasonal variation. This means we do not have a fixed country of origin for any one ingredient.

We do take every step to ensure the consistent high quality of raw materials by adhering to HACCP standards and also complying with Australian standards and regulations. HACCP is an international food safety program which consists of systems and procedures to ensure that any potential risks that may affect the food are minimized or eliminated. Additionally, all certified organic products are certified in Australia by the Australian Certified Organic (ACO).

If you have additional questions please email info info@morlife.com

Morlife products can be purchased online at www.morlife.com or from Woolworths, Coles, Costco and select health food stores. Please be advised that each store may have a different range of products. The complete Morlife product range is only available on our website or our showroom which is located at 32 Technology Drive, Arundel, QLD, 4214.

View our health food store locator here.

Australian orders

Free shipping is available for all Australian orders over $75. For Australian orders under $75, a $6.95 flat rate applies.
The following table outlines the expected delivery times.

DELIVERY LOCATION

DELIVERY TIME

Within the same city or town

1-5 working days

Between cities & large towns in the same state

1-5 working days

Between other locations within the same state

1-5 working days

Between adjoining east coast capitals(including Adelaide)

1-5 working days

Between other capital cities

1-5 working days

To other interstate locations

4-10 working days


The above timetable is a guideline only and we are not responsible for any delays in the expected delivery times. We would suggest that you contact Australia Post for more detailed information.


International Orders Shipping

All international orders have a standard shipping flat rate of $15.

All orders are sent by regular International Air Mail. Tracking numbers are not available for orders sent via regular air mail. If you would like to be able to track your parcel then please request for the parcel to be sent Express Post International, the extra charges will then be applied to the customer. If the tracking option is not requested by the customer, and the customer does not choose to pay extra for this service Morlife will not be held accountable for any delays or incurred expanses that may arise.

Delays may occur in overseas shipments due to different carriers, postal services, regulations and systems of different countries or unforeseen natural circumstances. Morlife has no control over nor will it be responsible for any such delays or for loss or damage occasioned to the goods whilst it is in transit.

We would recommend to our international customers that they consider insuring the goods whilst in transit and would request that at the time of placement of the order you confirm if you wish to meet the extra cost associated with insuring the goods against damage whilst in transit.

Morlife will not be held liable for the costs of any import taxes generated when importing orders into any country. Please see import regulations and restrictions for your country before placing an order with Morlife.


Returns Policy

We endeavour to do our best to satisfy our customers provided the issues are under our control and we will fully cooperate to assist with customer concerns.

Free returns are available for Australian customers only, subject to the following conditions:

  • Items received are faulty, damaged or if the wrong product is received. Returns are not available for change of mind, so please choose carefully.
  • Items must be received within 14 days of receipt of goods.
  • Morlife has authorised the return by calling us on 07 5571 7744 from Monday – Friday 8.30am-5pm. Once Morlife has authorised the return, we will provide you with the reply paid postage number.
  • Once parcel is received, we will either refund the cost of the product, provide store credit or send a replacement.

 

Our company is committed to providing a high quality standard of products and service. We have HACCP and 1SO 9002 certification and must adhere to and maintain at all times the highest levels of food safety, cleanliness, quality assurance and control in all areas of our warehouse.

Therefore, the following conditions will not be eligible for any credits, refunds or returns:

  • The products ordered were part of a promotion or special
  • If claims for defective products are not made within 14 days after receipt of goods (Australia only)
  • The products have been opened or the customer has sampled and does not like the products
  • The customer changes their mind or has made a mistake in their order
  • If there is a sudden change of price. Prices are subject to change without prior notice due to the dollar fluctuation exchange rates.

 

Please note: Morlife if not responsible for the freight costs of return if the cause of return is not Morlife's fault. If credit / refund / replacement is agreed upon, this will only be issued once the original items have been returned to Morlife.

- Updated May, 2017

This following document sets forth the Privacy Policy for the Morlife Pty Ltd website, http://www.morlife.com/.

Morlife Pty Ltd is committed to providing you with the best possible customer service experience. Morlife Pty Ltd is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site, which can be viewed without providing personal information, however, for access to future Morlife Pty Ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Morlife Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site. We do not sell your personal information. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Morlife Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Contacting us

Morlife Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 07 5571 7744

Post: Attn: Privacy Policy, Morlife Pty Ltd, 32 Technology Drive, Arundel, QLD, Australia, 4214

E-mail: admin@morlife.com 

Morlife accepts VISA, MasterCard and Afterpay.

Try to reset your password, if you are still unsuccessful contact directsales@morlife.com and we respond with directions to reset your account.

All Morlife products are formulated in-house by our resident team of research nutritionists, naturopaths and food science technicians.

Extra caution needs to be taken while a women is pregnant or breastfeeding. There are some herbs that are definitely not suitable to be used throughout this period, so you should never assume that if a product is natural, it is safe.

We advise that if you are currently pregnant or breastfeeding to always consult with your health professional before using a product you are unsure about.

Unfortunately, as a heath food manufacturer, we are unable to give any medical advice about our products, or your specific situation. We recommend if you have any questions or concerns to consult your health care professional, naturopath or nutritionist.

Morlife has a wide range of products containing a variety of different ingredients. The products within our Gluten Free category have been tested for gluten and are all 100% Gluten Free.

Morlife's herbal teabag range does not have any gluten containing ingredients; however these products have not been tested, so we cannot say with 100% certainty that they are gluten free.