***Important***
It is the customer’s responsibility to ensure the correct shipping address and contact information is entered at the time of purchase. If incorrect details were supplied, please email or call us immediately after placing the order so we can amend before the order is sent to the packing room.
If the order has left our building it is upon the courier’s responsibility to deliver the item and the customer’s responsibility to call the courier and change the address if incorrect. If the parcel has been sent with Australia Post, customers can download the Australia Post app, enter the order tracking number and adjust the shipping address from there.
SPEND $100 OR MORE TO GET FREE SHIPPING AUSTRALIA WIDE
- $9.50 FLAT RATE AUS ORDERS, STANDARD SHIPPING
- $12.95 SHIPPING UPGRADE AUS ORDERS, EXPRESS SHIPPING
SPEND $300 OR MORE TO GET FREE INTERNATIONAL SHIPPING
- $15 FLAT RATE FOR INTERNATIONAL ORDERS UNDER 2KG.
- $15 FLAT RATE FOR INTERNATIONAL ORDERS UNDER 1KG (FOR SINGAPORE, RUSSIA, KAZAKHSTAN)
Should you have any questions or concerns please don't hesitate to contact us at directsales@morlife.com and we will get back to you as soon as possible.
RETURNS POLICY
We endeavour to do our best to satisfy our customers provided the issues are under our control and we will fully cooperate to assist with customer concerns.
Free returns are available for Australian customers only, subject to the following conditions:
- Items received are faulty, damaged or if the wrong product is received. Returns are not available for change of mind, so please choose carefully.
- Items must be received within 14 days of receipt of goods.
- Morlife has authorised the return by calling us on 07 5571 7744 from Monday – Friday 8.30am-5pm. Once Morlife has authorised the return, we will provide you with the reply paid postage number.
- Once parcel is received, we will either refund the cost of the product, provide store credit or send a replacement.
Our company is committed to providing a high quality standard of products and service. We have HACCP and 1SO 9002 certification and must adhere to and maintain at all times the highest levels of food safety, cleanliness, quality assurance and control in all areas of our warehouse.
Therefore, the following conditions will not be eligible for any credits, refunds or returns:
- The products ordered were part of a promotion or special
- If claims for defective products are not made within 14 days after receipt of goods (Australia only)
- The products have been opened or the customer has sampled and does not like the products
- The customer changes their mind or has made a mistake in their order
- If there is a sudden change of price. Prices are subject to change without prior notice due to the dollar fluctuation exchange rates.
Please note: Morlife is not responsible for the freight costs of return if the cause of return is not Morlife's fault. If credit / refund / replacement is agreed upon, this will only be issued once the original items have been returned to Morlife.
SHIPPING RATES
Australian orders
Free shipping is available for all Australian orders over $100.
For Australian orders under $100, a $9.50 flat rate applies.
The following table outlines the estimated delivery times.
|
DELIVERY LOCATION
|
DELIVERY TIME
|
|
Within the same city or town
|
1-5 working days
|
|
Between cities & large towns in the same state
|
1-5 working days
|
|
Between other locations within the same state
|
1-5 working days
|
|
Between adjoining east coast capitals(including Adelaide)
|
1-5 working days
|
|
Between other capital cities
|
1-5 working days
|
|
To other interstate locations
|
4-10 working days
|
The above timetable is a guideline only and we are not responsible for any delays in the estimated delivery times. We would suggest that you contact Australia Post, CouriersPlease or Fastway for more detailed information.
International Orders Shipping
Free shipping is available for all International orders over $300.
For International orders under $300,
The following charges apply;
International orders under 2kg have a standard shipping flat rate of $15.
Singapore, Russia, Kazakhstan International orders under 1KG have a standard shipping flat rate of $15
- All international orders under 2KG are sent by regular International Air Mail. Tracking numbers are not available for orders sent via regular air mail. International orders over 2KG are sent via Express Post International with available tracking numbers.
- If your order is less than 2KG and you would like to be able to track your parcel, then please request for the parcel to be sent Express Post International, the extra charges will then be applied to the customer.
- If the tracking option is not requested by the customer, and the customer does not choose to pay extra for this service Morlife will not be held accountable for any delays or incurred expenses that may arise.
Delays may occur in overseas shipments due to different carriers, postal services, regulations and systems of different countries or unforeseen natural circumstances. Morlife has no control over nor will it be responsible for any such delays or for loss or damage occasioned to the goods whilst it is in transit.
We would recommend to our international customers that they consider insuring the goods whilst in transit and would request that at the time of placement of the order you confirm if you wish to meet the extra cost associated with insuring the goods against damage whilst in transit.
Morlife will not be held liable for the costs of any import taxes generated when importing orders into any country. Please see import regulations and restrictions for your country before placing an order with Morlife.
